Updating the Welcome Screen on Ctitch
October 09, 2015
I recently updated the page that visitors see after they first create a Ctitch account. Before, I did an ok job of giving the user a bit of direction, but I felt like it could do more to not only give them some direction, but give them more of a view of what is possible with Ctitch. Previously, the messaging just took place inside of a tile that a user couldn't interact with. As soon as they created a first post, it would disappear, never to be seen again. This was probably a bit odd from a user's perspective, and perhaps a little frustrating if they were wanting to reference that same information again later.
I decided instead of having that tile, which was a quite different than the rest of the user interface, to just use a standard note to present this information. Notes are of course a standard feature of Ctitch, so it makes sense to just use what is already part of the system to communicate the welcome message. This way the user can also use that note to get their feet wet with Ctitch. They can edit it, add more text to it, change the title, or just delete it and move on. By allowing the user to edit/delete, or otherwise perform some small action, they have also invested a little in Ctitch, which may help retain that user.
Because it's a note, I also added a bright header image to it as well. Not only does this liven up the page quite a bit (it can be pretty drab without bookmarks and images and such), but it also shows a feature of Ctitch that could otherwise go unnoticed -- the ability to add header images to notes.
I think the change is pretty positive and I'll continue to refine it down the road. There are quite a few other aspects of the onboarding process that need attention, but this is perhaps the most obvious area of improvement.
The Built Environment